Return Policy
Return Policy
REFUND AND RETURNS POLICY
REFUND AND RETURNS POLICY
I gladly accept returns and exchanges. Just contact me within 2 days of delivery.
I gladly accept returns and exchanges. Just contact me within 2 days of delivery.
After I have approved the refund, ship the items back to me within 7 days of refund approval.
After I have approved the refund, ship the items back to me within 7 days of refund approval.
I don’t accept cancellations, please get in touch with me here at help@byherself.art if you have any problems with your order. I will do my best to resolve them with you.
I don’t accept cancellations, please get in touch with me here at help@byherself.art if you have any problems with your order. I will do my best to resolve them with you.
CONDITIONS OF RETURN
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To complete your return, I require a receipt or proof of purchase.
To complete your return, I require a receipt or proof of purchase.
REFUNDS
REFUNDS
Once your return is received and inspected, I will email you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, I will email you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7-10 business days.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7-10 business days.
LATE OR MISSING REFUNDS
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first recheck your bank account.
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. It can take up to 10 business days for bank processing.
Next, contact your bank. There is often some processing time before a refund is posted. It can take up to 10 business days for bank processing.
If you’ve done all of this and still have not received your refund yet, please contact me at help@byherself.art
If you’ve done all of this and still have not received your refund yet, please contact me at help@byherself.art
EXCHANGES
EXCHANGES
If you need to exchange it for the same item, contact me at help@byherself.art
If you need to exchange it for the same item, contact me at help@byherself.art
GIFTS
GIFTS
If your item is a gift, and the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver, and they should initiate the return.
If your item is a gift, and the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver, and they should initiate the return.
SHIPPING
SHIPPING
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund. The price of shipping will be explicitly shared with you. In case of hand-to-hand delivery no shipping cost will be deducted.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund. The price of shipping will be explicitly shared with you. In case of hand-to-hand delivery no shipping cost will be deducted.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.
NEED HELP?
NEED HELP?
Contact me at help@byherself.art for questions related to refunds and returns.
Contact me at help@byherself.art for questions related to refunds and returns.